Shipping policy
Thank you for shopping with MELISSA NORDMAN. As a professional retailer specializing in trendy and functional bag products, our team prioritizes standardized order handling and reliable global shipping services. We strive to process every customer purchase accurately, protect all bag items with premium packaging materials, and guarantee timely delivery with products kept in pristine condition.
1. Order Processing Time
Once your order confirmation is received, our team will complete internal verification, product inspection and secure packaging within 1-3 business days, excluding weekends and official public holidays. During busy promotional periods with heavy order traffic, standard processing timelines may be extended. We will notify all customers via email promptly if any notable shipping delays occur.
2. Shipping Fees and Delivery Timeline
Shipping costs for your bag orders will be automatically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistical expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations are approximate and for reference only. Actual parcel arrival may be affected by courier operational delays, customs inspection progress, adverse weather conditions, cross-border logistical limitations and public holiday arrangements.
3. Shipment Confirmation and Tracking Access
After your bag order is dispatched from our local warehouse, you will receive a shipment confirmation email containing official tracking details and parcel monitoring links.
Tracking status and real-time logistics updates will typically go live and be accessible for online checking within 24-48 hours after the shipping carrier completes parcel collection and system registration.
4. Incorrect Address Liability Statement
Customers are required to verify and confirm the accuracy and completeness of their shipping address during the checkout process to avoid delivery errors and return issues.
MELISSA NORDMAN shall not bear any responsibility for misdelivery, delivery failure or returned parcels caused by incorrect or incomplete address information provided by customers. Any packages returned due to address mistakes will be subject to additional reshipping fees borne solely by the purchaser.
5. Lost and Damaged Parcel Handling Rules
If your parcel is confirmed lost during international transit, please contact our customer support team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your bag products arrive with physical damage, defective surfaces or damaged outer packaging upon receipt, please reach out to our service team within 48 hours after delivery. Clear photos of damaged items and original packaging are required for verification, and we will resolve the matter efficiently.
6. Product Maintenance & Customs Shipping Terms
Every bag product is paired with exclusive maintenance and usage guidelines. Customers should follow the official instructions for daily use and storage. MELISSA NORDMAN is exempt from liability for product damage caused by improper maintenance, unauthorized modification or personal misuse.
All international shipments may be subject to import duties, customs taxes and clearance fees charged by destination country authorities. These additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please contact our support team through the official details below:
Trade Name: MELISSA NORDMAN
Phone number: +1 (415) 296-7351
Email: jiamu918857@outlook.com
Physical address: 6596 Colgrove Dr, Kalamazoo, MI 49048, United States